Every build is priced on its own, so the amounts differ from client to client, but the rules below are the same for everyone. Your proposal can add to them, never take away from them.
The intro call
Free. Nothing to refund, and no obligation after it.
Builds
Before work starts: full refund of anything you've paid, no questions asked.
After work starts: your deposit covers scoping and the first stage of the build, so it isn't refundable once that work has begun. If we can't deliver what we agreed in writing, you don't pay the balance, and we refund the deposit in proportion to what's undelivered.
After delivery: no refund. The rounds of changes in your proposal are included, and anything that doesn't work as specified gets fixed at no charge. Tell us within fourteen days of delivery.
Changes you add along the way
Extra work is quoted in writing before we start it. The same rules apply to it as to the original build.
Ongoing support
Cancel any month by emailing us. The current month isn't refunded and you won't be billed again. You keep everything we've built.
Chargebacks
Talk to us first. Email hello@executiveai.company and we'll sort it out faster than your bank will.
How refunds are paid
Back the way you paid, usually within five working days of us agreeing it.
Questions about any of this: hello@executiveai.company
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